Experience is everything
We use our experience to help you improve yours.
Delivering an exceptional student experience isn’t just a choice—it’s imperative. Quality control is vital, and the U.S. Department of Education utilizes mystery shopping as a strategic tool to uphold ethical standards, ensure compliance, and safeguard consumer rights.
it's more than just a service
Improves the customer experience
Identifies training needs
Mystery Shopping allows you to uncover invaluable insights to propel your business forward. We’re committed to safeguarding your school’s integrity and compliance by ensuring adherence to ethical standards and industry regulations. Our reports provide a roadmap for elevating student experiences, satisfaction and increase conversion rates. If it’s not good, we’ll tell you why. If it’s good but could be better, we’ll document and analyze that, too.
how it works:
We call your school, posing as a regular student. During the call, we carefully observe and take note of our experience, paying attention to every detail.
the report
take action
We submit a detailed report, providing feedback and insights about the call. This report is then compiled into a comprehensive evaluation that is shared with you.
You can use this valuable information to identify areas of improvement and enhance the overall student experience.
